How to resolve a declined payment
Follow these steps if your card payment is declined:
1. Verify your card details: Double-check your Card number, Expiry date, and CVV/CVC to ensure there are no errors.
2. Check for sufficient funds: Ensure your card has enough balance or credit limit to cover the transaction.
3. Check for card expiration: Confirm that the card you’re using has not expired. If it has, update your payment method with a new card.
4. Check with your bank: Some banks block specific types of online payments by default. Contact your bank to confirm the transaction hasn’t been flagged or blocked for security reasons.
5. Check international transaction settings: If this is an international payment, ensure your card supports such transactions and confirm with your bank that no restrictions are in place.
6. Complete 3D Secure authentication: If prompted, complete additional authentication (e.g., OTP or biometric approval). Contact your bank if 3D Secure is not enabled.
7. Use a different card: Try using another credit or debit card to complete your payment.
8. Match cardholder details: Ensure the cardholder's name and billing address match the details your bank has on file.
9. Wait and retry: Payment declines can also occur due to temporary network or technical issues. Wait a few minutes and try again.
Note: If none of these steps resolve the issue, contact your bank or reach out to our Support Team for assistance.