What causes domain suspension?
Your domain may be suspended for the following reasons:
Verification not completed
ICANN regulations require domain owners to verify their email address within 14 days of registration or updating contact details. If this step is missed, the domain will be suspended.Registry hold
A registry hold may be applied to your domain for the following reasons:
Domain ownership disputes
Payment or renewal issues (e.g., unpaid invoices or chargebacks)
Legal or policy violations (e.g., abuse or non-compliance with ICANN rules)
How to unsuspend your domain
Step 1: Verify your domain
If your domain is suspended due to non-verification, refer to our article on How to Verify Your Domain Name for detailed steps.
Step 2: Resolve registry hold issues
If your domain is on a registry hold, follow these steps to address the issue:
Check for notifications
Look for an email or notification explaining the reason for the hold. This may come from the registry or your domain provider.Contact Support
If you’re unsure why your domain is on hold, contact our Support team for assistance.Take necessary actions
Depending on the reason for the hold, you may need to:Provide additional documentation (e.g., proof of ownership).
Resolve outstanding payment or renewal issues.
Address legal or policy violations as instructed.
Wait for resolution
Once the hold is lifted, your domain will be reactivated.
Tips to prevent domain suspension
Verify your email promptly: Complete the verification process within 14 days of receiving the email.
Keep your contact information updated: Ensure your registrant email address is valid and accessible.
Stay on top of payments: Renew your domain on time.
For more details on why your domain may be inactive or suspended, see our article on Why Is My Domain Not Active.