Important: Your customer account cannot be deleted. You can still clear your account by deleting all active domains and removing your saved cards to avoid any future charges.

According to ICANN (Internet Corporation for Assigned Names and Numbers) guidelines, we are required to retain certain registration and contact details for a specific period. This helps prevent online abuse and supports internet safety.

Due to these requirements, your customer account cannot be permanently deleted. You can still clear your account and avoid any future charges by deleting all active domains and removing your saved cards.

To clear your account, first log in.

1. Open your browser and navigate to the website or platform where you purchased your domain

2. Locate and click the Login button, typically found in the top-right corner or in the menu

3. Enter your email address (used for registration) and password

4. Click Log in or Sign in (depending on the platform)

5. Once logged in, click Account or My Account (depending on the platform), usually in the top-right corner or in the menu

You have successfully logged in.

1. Delete all your active domains

You must delete all domains associated with your account to prevent any future renewals or charges.

For detailed steps, refer to our article: How to Delete Your Domain Name

Note: You must delete all active domains before you can remove your saved cards.

2. Remove your saved cards

After deleting your active domains, you can remove any saved cards from your account.

For detailed steps, refer to our article: How to Remove a Payment Method